Tech Support

Technical support for the PGI Cover mobile app and related tools.

• Getting started: creating your account

  How to create a PGicover account, verify your email, and sign in for the first time.

• Signing in and login help

  How to sign in to your PGicover account, request a one-time code, and resolve common login problems.

• Starting and resuming your application

  How to start a new PGicover application, save your progress, and pick up where you left off.

• Uploading your documents

  Step-by-step guide to uploading documents in PGicover, including accepted file types, size limits, and what to do if an upload fails.

• Making a payment in the app

  How to choose a payment method, complete checkout, and retry a payment that did not go through in the PGicover app.

• Finding and downloading your documents

  How to view your policy in the PGicover app, download your policy document, and fix a download that does not work.

• Your account details and notifications

  How to update your name, phone number, and notification preferences in the PGicover app.

• App troubleshooting

  Fixes for common PGicover app problems, including the app not loading, being signed out, and keeping the app up to date.

• Delete your account

  How to request account deletion and what happens to your data.