This page covers common technical problems with the PGicover app and how to resolve them.
The app will not load or is stuck
- Check your internet connection.
- Close the app fully and reopen it.
- If you are using app.pgicover.com in a browser, refresh the page.
You were signed out unexpectedly
Sign back in using your usual method. If your code does not arrive or you cannot get in, see the Signing in and login help page at /tech-support/login-help/.
The app looks out of date or a feature is missing
- Update to the latest version of the app from the App Store or Google Play.
- If you use the app in a browser, refresh the page to load the latest version.
- If problems continue, reinstall the app.
Supported devices and browsers
For the best experience, use a current version of iOS or Android, or a current version of Chrome, Safari, Edge, or Firefox when using app.pgicover.com in a browser.
A last resort
If the app continues to misbehave, sign out and back in, and if needed reinstall the app. Your account and policy are stored on our servers, not only on your device, so reinstalling will not lose your information.
Still need help
- Book a call: https://calendly.com/pgicover/30min
- Contact form: https://pgicover.com/contact/