Accounts with records can never be deleted
An account that has any application, quote, policy, claim or other record can never be deleted. This is a fixed rule. It keeps your records complete for you and for the insurer.
If you have started a quote, even one you did not go ahead with, your account holds a record. It cannot be deleted.
What to do
Contact [email protected] from the email address on your account. Tell us what you want to happen. We will tell you what can be done for your account.
What the app does
In the app, open your Account screen and select Edit profile. At the bottom is Delete my account. When you select it, the app tells you to contact [email protected]. It does not delete anything itself.
If you have a policy
Contact [email protected] for policy servicing, renewals, or claims.
Questions
If you have questions about your account or your data, contact [email protected]. We aim to reply within 2 business days.
For broader privacy questions, see our Privacy Policy.